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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the first thing you should do is push the Help button, which is visible on each page. A pop-up window will open. It offers elaborate info about all the actions that you can perform on the given page. Each pop-up window shows up on the same page so that you can swiftly return to your work.

Video Tutorials

We have a huge assortment of how-to video clips illustrating how to use our Control Panel. They're designed for those of you who want to see how things are getting done rather than only reading articles. In this way, everyone can quickly get to know our Control Panel by merely watching our step-by-step educational video clips.

F.A.Q.

If you can't find the solution you are looking for, take a glance at our comprehensive FAQ section, which includes questions asked by actual customers and provides real solutions. We frequently "revamp" our Frequently Asked Questions database with new questions & answers in order to embrace all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't discover the solution you are looking for in the Frequently Asked Questions section either, we have a great team of customer service technicians available 24-7-365 and ready to assist you with any issue. Each support ticket you submit will be answered within one hour (the average response time being only twenty mins), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 143777

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com