Support Channels

  • 1 hour ticket response time

  • A 1–Hour Support Ticket Response Guarantee

  • We offer a one–hour response warranty for any ticket or e–mail that you submit to our customer service team. We’ll quickly reply to all the standard questions and forward right away the case to our server administrators if additional assistance is needed. If you make use of the Administration Services package, we will perform any of the included server management services at a time that has been discussed with you earlier.

  • Top quality support service

  • An Exceptional Help Desk Service

  • If you need any assistance working with our Online Control Panel or with any of the apps that we’ve pre–installed on the server on your behalf, do not hesitate to touch base with our client support team at any time via the ticketing system. Moreover, should you require help managing your dedicated web hosting server, you can order our Administration Services package, which includes weekly Operating System updates, installation and problem troubleshooting procedures, server monitoring and rebooting procedures, backup hard disk drive space, etc.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Every Linux dedicated hosting server is equipped with our cost–free Online Control Panel, which features an elaborate knowledge base and a group of step–by–step video tutorials. Whenever you need help while working with the Online Control Panel, just click the Videos or Help buttons in the top right corner.