The customer support that you'll receive from your cloud hosting company is really important, regardless if you have pre-sales questions and you're not a customer yet, or you've got some technical issue with an existing account. Prompt and accurate info regarding a question or a problem will save you a lot of time and efforts, not mentioning that this is usually a sign that you're ordering from a genuine hosting supplier and not from some reseller. When you acquire a hosting account from a company that doesn't own its servers and it cannot access them immediately, it is likely that you'll wait for a couple of days to receive a response to any kind of query, which means that your web sites may remain offline for quite a while. Alternatively, a company which offers numerous means of communication and has a tech support crew that is available any time can assist you right away and help you decrease or entirely avoid any kind of downtime and prospective losses.
24/7 Customer Support in Cloud Hosting
All our Linux cloud hosting feature 24/7/365 pre-sales, customer and technical support, so no matter if you're inquiring about our services well before you make a purchase or you are an existing customer and you have any question or a difficulty, you will be able to contact us anytime, including holidays and weekends. We have a number of channels to contact us - a couple of telephone lines around the world for your convenience and live chat support for pre-sales, billing and basic questions; email messages as well as support tickets for more complex issues or any matters that need extra time to investigate and fix. In contrast to various other website hosting providers, our trouble tickets come with a warranted max reply time of only one hour, so regardless of what the problem is, it'll be resolved in a timely manner and you will not waste days so as to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how crucial it is to receive timely assistance, particularly if your web site is not working properly for some reason. Our Linux semi-dedicated hosting include 24/7 customer and technical support, which means that in case something happens, you are able to use plenty of methods to get in touch with us - phone line with several local numbers around the world, live chat, e-mail messages and tickets. The first two options are for billing, pre-sales and common issues, so in case you do not have an account yet, for example, you're able to get extra information about our services, or we will assist you with uncomplicated tech issues. The next two options are for solely tech matters or everything that's more time-consuming considering that it is much easier follow the conversation between you and our tech support team. The warranted maximum answer time for them is just one hour, the actual one - 15-20 minutes, so you won't have to wait for an entire day to receive assistance like you may have to do with various other service providers.
24/7 Customer Support in VPS
In case you purchase a virtual private server from us, you will be able to use a couple of different methods of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general matters, you'll find several local telephone numbers in the United States, the UK and Australia as well as a live chat service. If you're an active customer and you require help with a technical issue that requires additional time to investigate or resolve, you can open a support ticket through your billing account or you'll be able to send an e-mail and we'll take care of the problem and send you a response within 1 hour. The reply time is guaranteed 24/7, including weekends and holidays, however for most issues it takes a maximum of half an hour to receive assistance. The support service covers your VPS and all of the pre-installed software it comes with, so if you need help with third-party apps, you'll be able to check the optional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Hosting
We know how important it is to have timely support in general, let alone when you manage a whole server, that's why each dedicated server that we supply comes with 24/7 support with 1-hour answer time warranty whatever the issue. The service is totally free for any type of issues with your server or the software that was installed from our administrators through the setup, which means that you are able to contact us as many times as you wish, even during holidays. You could either open a support ticket from your billing area or you could send an e-mail, and the actual reply time for either of these rarely exceeds 30 minutes since we have admins available twenty-four-seven. If you require general info about our servers or you've got a billing question/issue, you can also call one of the local telephone numbers we have on three continents or you can use our live chat service and speak with an agent online. For third-party software assistance, we offer a Managed Services upgrade, that you are able to include to your server package from your billing Control Panel.