A ticketing system is the most widespread correspondence medium that hosting companies offer to their customers. It’s usually part of the billing account and is the very best way to tackle an issue that takes a certain period of time to examine or that needs to be forwarded to a system administrator. In this way, all responses given by either party will be stored in one and the same location in case somebody else needs to work on the problem at hand and the info already exchanged in the ticket will be accessible to all parties. The drawback of using a ticketing system with most hosting platforms is that it’s not included in the hosting Control Panel, so you will have to sign in and out of at least 2 accounts to accomplish some operation or to get in touch with the company’s client service staff. If you desire to manage a couple of domains and each one is hosted in a different account, you’ll have to use even more accounts simultaneously. On top of that, it might take a substantial period of time for the hosting provider to answer your ticket requests.
Integrated Ticketing System in Cloud Hosting
With a cloud hosting from us, you will never have to leave your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can swiftly access any trouble ticket while you’re browsing your files or modifying different account settings. The ticketing system is being strictly monitored 24x7x365 by our tech support team representatives and the response time is maximum one hour, but it rarely takes more than twenty minutes to get help. In stark contrast with some companies, we do not charge extra for using the ticketing system, so you can touch base with us as often as you need and request information with regard to any billing or technical problem. Furthermore, you can see a number of educative articles, which will help you handle the most commonly confronted challenges on your own.
Integrated Ticketing System in Semi-dedicated Hosting
The support ticket system that we use is built into the Hepsia Control Panel, which we’ve developed for our Linux semi-dedicated hosting, which implies that you won’t need a separate platform to get in touch with our technical support staff – you can do it on the spot if you experience a difficulty. Sending a new ticket takes several clicks of the mouse and finding an older one is just as easy. Using our clever search functionality, you can quickly track down any ticket that you have posted in the past. You can send a ticket whenever you wish as our customer care staff members are available to you 24x7x365 and reply within the hour, although it seldom takes this much to obtain assistance. With the Hepsia Control Panel, you will have everything in one place and you can just forget about the need to sign in and out of 2 or more platforms to solve a simple issue.