If your website hosting company supplies live chat support, you can speak with a representative in real-time and learn useful info or get an issue resolved promptly. The basic advantage of using chat as an alternative to calling to talk to a live person is that you need only a computer with access to the world wide web, so you will not pay any rates if you are in another state or country. In addition, it'll be quicker to copy and paste information for instance domains, usernames or error messages i.e. details that are sometimes hard to share with the other party over the phone. The real-time chat is also a considerably faster solution to contact your hosting provider's support crew compared to using a ticketing system. What's more, when some problem requires a bit more time to be resolved, you are able to do something different while you wait for guidance on the live chat, therefore you won't lose time - something that is impossible in case you are on the telephone.