Should you ever encounter a problem with your website and be incapable of tackling it, ask the hosting company’s customer service team to assist you to get the website back online. A swift resolution would be the best-case scenario, but many companies answer within 24 hours or even more, all the more so if you’re dealing with a reseller. Even if the problem can be sorted out quickly, your site may not work satisfactorily or may not be accessible at all for an extended time interval, so you may lose potential clients because it is very unlikely that anybody would enthusiastically return to a website that’s out of order. Having said that, you ought to make certain not only that you can touch base with your hosting provider, but also that they can respond and help you in a well-timed manner. If a web app update doesn’t proceed smoothly or you delete something incidentally, for instance, the website must be fixed speedily in order to avoid lengthened unreachability.
One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting from us, you can forget about waiting around for hours and hours, or even all day, to obtain an answer to an email or a customer support ticket. Regardless of when you get in touch with us, we’ll lend you a helping hand within maximum sixty minutes with any pre-sales or technical enquiries you may have. In reality, our actual reaction time almost never surpasses 20-30 minutes. Since we’re on duty 24-7-365, you’ll always obtain help in a well-timed fashion and we are aware of how important that is in the online age. Soon after you contact us, we’ll answer your enquiries. In case you bump into any technical complication, we’ll handle it on your behalf, or we’ll give you all the required information if there’s something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you post a ticket through your hosting Control Panel or write an email associated with your semi-dedicated server, you’ll receive an answer within less than one hour. You can touch base with us at any time in regards to general, technical or billing matters and considering that we are available to you 24/7, you’ll invariably receive support in a timely manner. Depending on the particular question or issue, we will give you more info, sort out the obstacle if it has been caused by something that is within our reach or inform you how to proceed in case you need to update a certain setting for an Internet application that we cannot access. You can forget about waiting around for an entire day for each reply. As it is, in the majority of cases we answer tickets and emails within no more than twenty-twenty five minutes.