Though this isn't the most importantaspect in order to distinguish a dependable cloud hosting company from a bad one or a reseller from an actual provider, the option to call and consult with a live person is an indicator that you aren't working with a one-person service provider and that you can reach somebody if you're looking for assistance. The phone support for hosting services may range from standard to professional, so the issues which can be resolved through a phone call differ depending on the provider. In the general case, these issues are more basic and feature billing or 1st level technical issues because more complex tasks usually require a support ticket where both you and the sysadmins can follow what's going on with a particular issue. Nonetheless, the option to phone call your supplier will save you lots of time and efforts for the multitude of small things that will eventually appear at the time you manage your hosting account.
Phone Support in Cloud Hosting
Because we have live telephone support 14 hours daily, you have the option to call us and speak with one of our customer support agents to find out more about all Linux cloud hosting that we offer and ensure that our servers meet the system requirements for your web sites before purchasing anything. For your convenience, we now have phone numbers on three continents and you can call the one nearer to you - in the United States of America, Great Britain or Australia. If you're already an existing customer, you'll be able to call us about general and billing matters, and about some technical issues. In case the trouble is strictly technical or it needs longer time to investigate, you will have to use our ticketing system, that will allow both you and our technical support crew to track the information given by either side.
Phone Support in Semi-dedicated Hosting
If you need more information regarding the Linux semi-dedicated hosting that we offer, you're able to call one of the three support phone lines that we have worldwide - in the United States of America, the United Kingdom and Australia. By doing this, you can check in advance if our solutions will be appropriate for your sites. In case you're already our customer and you have a semi-dedicated account, you will be able to reach us on the phone for fourteen hours every day about any kind of billing or common questions. For strictly technical problems you will have to employ our ticketing system in order to communicate with our technical support because someproblems simply need extra time to be solved, but we can help you on the phone with many minor tech issues as well, saving you efforts and time.